Support
Email us and a human will get back to you, usually within two business days.
You can reach the same inbox from the app: Profile > Help & Support > Contact Support.
Telling us your device, your iOS version, and what you were doing when things went wrong helps us fix it faster.
Common questions
How do credits work?
Free accounts get 1 story credit per day. A credit unlocks one premium story. Premium subscribers have unlimited access and do not use credits.
What does TuneTales Premium include?
The full premium story library, offline downloads, every narrator voice, and no adverts. It is an auto-renewing subscription available monthly or yearly, and the exact price for your region is shown in the app before you buy.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple Account, not by us. Open the Settings app on your device, tap your name, then Subscriptions, and choose TuneTales. Cancelling there stops the next renewal; you keep access until the end of the period you have paid for.
I subscribed but the app still says I am on the free plan.
Open Profile → Help & Support → Restore Purchases; the subscription screen has a Restore button too. If it still does not unlock, email us with the Apple Account address you purchased with and we will sort it out.
A story will not play.
Check your connection first, then pull down to refresh the home screen. If one specific story is stuck, tell us which one and we will look at it directly.
How do I download stories for offline listening?
Premium subscribers can tap the download arrow on any story card, or Download inside the player. Downloads live under Profile → Downloads, where you can remove them to free up space.
How do I delete my account?
Profile → Delete Account. This removes your account and the data we hold for it from our servers. It cannot be undone.
Is there a parental gate?
Yes. Settings and purchases can be protected with a PIN or Face ID under Profile → Parental Controls.
How do I contact a human?
Email a.bilecen00@gmail.com and we will reply usually within two business days. Telling us your device, your iOS version and what you were doing when things went wrong helps us fix it faster.
For what the app does with data, see ourprivacy policy. Your child's profile details — name, age, avatar, interests — never leave the device.